Terms and Conditions – Cypress Damage Restoration Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using our digital platforms and services, you agree to follow these Terms as they are posted. Any future updates to these rules will be added to this page for you to review. If you continue to use our site after we post these updates, it means you accept the revised Terms.

We encourage you to check this page occasionally to stay informed. If you do not agree with any part of these rules, you should stop using our website and services. These Terms apply to every visitor and client who interacts with our company online or in person.

Services

Cypress Damage Restoration Pros provides property repair and cleanup services. Our work includes on site assessments to check for water, fire, or mold issues. The scope of our work is limited to the items listed in your specific project plan. We may use third party vendors or subcontractors to complete specialized parts of a job.

Service availability can vary depending on your location and the size of the project. We do not promise that every piece of property can be restored to its original state. Our team uses professional tools to provide the best possible results for each unique situation.

Quotes, Billing, and Payment

An estimate is a professional guess of what the work might cost. The final invoice may change based on hidden damage found during the project. If the scope of work grows, we will use change orders to update the price. We may require a deposit before we begin some restoration tasks.

You can pay for our services using standard payment methods like checks or credit cards. Late balances may be subject to extra fees if not paid by the due date. If you have a dispute about a bill, you must tell us in writing within fifteen days of the invoice date.

Insurance and Claims Assistance

We help you by providing photos and moisture readings for your insurance records. Our team can explain our findings to your insurance adjuster to help the process move along. However, we do not control whether your insurance company approves a claim or how much they pay.

Those are independent decisions made by your insurer. You are responsible for paying any part of the bill that the insurance company does not cover. We do not guarantee that your policy will pay for all the restoration work we perform on your property.

Scheduling, Access, and Site Conditions

We need a specific window of time to access your property to do our work. You are responsible for making sure we have permission to enter and that utilities like water and power are turned on. Our crew may pause work if they find hazardous conditions like asbestos or structural instability.

For safety, please keep pets and minors away from the work area while we are present. We are not responsible for delays caused by restricted access to the site. If the site is unsafe, we will wait until it is cleared before we continue our restoration tasks.

Health and Safety

Our technicians receive training to follow IICRC standards for every job. We use personal protective equipment and containment barriers to keep dust and debris from spreading. When needed, our team uses negative air machines and EPA registered disinfectants to clean your home.

We follow all local rules in Cypress, Texas to ensure a safe environment for you and our workers. Our goal is to remove contaminants while protecting the health of everyone in the building. We ask that you follow all safety signs and verbal instructions provided by our crew during the project.

Customer Responsibilities

You have a few important jobs to do while we work on your home. Please remove all jewelry, cash, and small valuables from the work area before we arrive. You must tell us about any preexisting issues like old leaks or structural cracks.

It is very important that you follow our drying guidance, such as keeping fans turned on and doors closed. If you turn off our equipment or ignore safety rules, the restoration may not work correctly. We rely on your cooperation to make sure your property dries out fast and stays safe.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a set period after the job ends. This warranty does not cover preexisting damage, normal wear, or hidden conditions we could not see. We are not responsible for damage caused by acts of nature like new floods or storms.

Failures caused by third party products or materials are also excluded from our warranty. We do not provide any other oral or written warranties beyond what is stated here. Our goal is to do the job right the first time using professional methods and quality materials.

Limitation of Liability

Our total liability for any claim is limited to the amount you actually paid for that specific service. We are not responsible for indirect or consequential damages like lost wages or emotional stress. This limit applies to the fullest extent allowed by the laws of our area.

If a problem occurs, we will work with you to fix the specific issue related to our work. We focus on providing professional service while limiting our business risks to a reasonable level. This helps us keep our prices fair for all customers in the community.

Cancellations and Rescheduling

If you need to cancel or move an appointment, please tell us as soon as possible. We may charge a fee if you cancel at the last minute without a good reason. Emergency work is handled differently because our crews must mobilize very fast.

If we have already started extraction or set up equipment, you will be billed for the work completed and the rental time for the tools. We try to be flexible, but our schedule is often very full with other emergency calls. Clear communication helps us manage our time and help more people.

Intellectual Property

All text, images, and logos on our website belong to Cypress Damage Restoration Pros or the people who licensed them to us. You may not copy, share, or use our content without our written permission. This includes our project photos and educational articles about restoration.

We work hard to create original content for our neighbors to read. Using our marks or text for your own business is not allowed. We protect our brand and our creative work to ensure that our message remains clear and honest for everyone who visits our site.

Privacy and Data

We take your privacy seriously and have a separate policy that explains how we handle your data. We use job photos and project reports to document our work for you and your insurance company. These records are kept to prove that the work was done correctly and to support your claim.

By using our services, you agree that we can collect and use this information as described in our privacy policy. We do not sell your personal details to outside companies. Our data habits are focused on project management and professional documentation.

Third Party Links and Tools

Our website might mention external resources or tools that we find helpful. These links are provided for your convenience only. We do not control these other sites and are not responsible for their content or how they handle your data.

If you choose to use these third party resources, you do so at your own risk. We suggest you read their own terms and privacy rules before sharing any information with them. We only recommend tools that we believe are useful, but we cannot guarantee their performance or safety.

Changes to These Terms

Cypress Damage Restoration Pros may update these Terms at any time to reflect new laws or business changes. When we make a change, we will post the new version on this page right away. Your continued use of our website and services means you accept any changes we have made.

We try to keep our terms simple so they are easy for everyone to read. It is a good idea to visit this page once a year to see if anything has changed. Our goal is to remain transparent about how we work with our clients.

Governing Law and Dispute Resolution

The laws of Cypress, Texas will govern these Terms and any issues that come up. If we have a disagreement, we both agree to try and talk it out in good faith for at least thirty days. This negotiation period helps us solve problems without needing outside help.

If we cannot reach an agreement, any formal legal action must happen in the local courts of our area. This keeps things simple and keeps the process close to home for both of us. We prefer to solve problems quickly and fairly.

Contact

If you have questions about these Terms, please send us a letter. You can mail your inquiry to 17774 Cypress Rose Hill Rd #1500, Cypress, TX 77429, United States. We use this physical address for all formal written communications regarding our legal rules.

Please include your contact information so we can write back to you. We do not accept legal notices or term inquiries through social media or phone calls. This ensures that your message is recorded properly and handled by the right person in our management team.

Severability and Entire Agreement

If a court finds that one part of these Terms is invalid, the rest of the rules will stay in effect. These Terms make up the entire agreement between you and our company regarding the use of our website and services. No other promises or spoken agreements change what is written here.

This document replaces any older versions of our terms. By working with us, you agree that these written rules are the final word on our professional relationship. This helps prevent confusion and ensures everyone is treated fairly.

Force Majeure

Cypress Damage Restoration Pros is not liable for delays or failures that we cannot control. This includes events like major natural disasters, government orders, or national emergencies. If a massive storm prevents our trucks from reaching you, we will get there as soon as it is safe to drive.

We are not responsible for delays caused by parts shortages or widespread power outages. We will always do our best to communicate with you during these difficult times. Our priority is to start your restoration as soon as humanly possible once the situation is stable.