What Is the Role of a Restoration Workers vs a Supervisor?

The person you see most often in your home is the pro. They set up air movers and dehumidifiers, pull up wet carpet, and wipe down surfaces. Their main job is to carry out the drying and cleaning plan that the supervisor lays out.

Moisture readings and equipment checks are also part of the pro's routine. They may move furniture, remove damaged drywall, or clean your belongings. On a humid summer day, you might see them working to keep drying on track.

• Extract standing water
• Place drying equipment
• Remove wet materials
• Clean and sanitize surfaces
• Monitor moisture levels

In a typical water damage job, the supervisor walks through the property first to assess the scope. Then the pro starts the physical work, following the plan. The supervisor returns to check readings and decide when the job is done.

Good communication between the two keeps the work moving. The pro reports problems, like hidden moisture or a broken pipe, to the supervisor. The supervisor then adjusts the approach. This teamwork helps avoid missed spots and unnecessary delays.

• Supervisor assesses damage first
• Pro carries out the drying plan
• Supervisor monitors progress and adjusts
• Pro reports issues to supervisor
• Both work toward a dry, clean home

During the first visit, the supervisor will walk through the affected areas with you. They will explain what needs to be done and how long it might take. Then the pro will start setting up equipment and removing water.

Over the next few days, you will see the pro return to check equipment and take readings. The supervisor may visit less often, but they are tracking the progress. When the drying is complete, the supervisor will do a final check before you move back in.